For Shopify store owners
Stop answering “Where is my order?”
Vyraris finds the order in Shopify and writes the reply with live tracking, in seconds and in any language. You just check it and hit send.
- 14-day free trial
- Can't change your store
- You approve every reply
Emma Müller
Where is my order?? #1042
Hi, I ordered on Monday and still haven't heard anything. Has it even shipped? I need it before the weekend.
Reply written for you
Waiting for your OKHi Emma, good news: order #1042 shipped yesterday with DHL and should arrive Thursday, before the weekend.
Track it here: dhl.com/track/JD0146…
Best, the Nordlicht team
20–50%
of emails to online stores ask “where is my order?” Source
~4 min
spent on each one by hand: find the order, copy the tracking, write the reply.
24/7
Customers get their answer at 3 a.m. on a Sunday, not on Monday afternoon.
Your numbers
How much time do order emails cost you?
Assumes about 1 in 20 orders leads to a “where is my order?” email, and 4 minutes to find the order, copy the tracking and reply. Stores with slow shipping often get more.
Every month you spend about
3.3 hours
answering ~50 order emails. That's about $67 of your time.
How it works
Set up in 5 minutes. No code, no new inbox.
Your customers keep emailing you like always. The replies just start writing themselves.
- 1
Connect Shopify and Gmail
Two clicks. Read-only access to your orders. We can't change anything in your store.
- 2
Preview the replies
See what it would have answered to your last order emails, before anything is switched on.
- 3
Switch it on
Start with drafts you approve in Gmail. Move to auto-send once you trust it.
Safe by design
It knows when to answer, and when to leave it to you.
Real data only
Status, carrier and tracking come straight from Shopify. Nothing is made up.
Private by default
Order details only go to the email address that placed the order.
Leaves tricky emails to you
Refunds, returns, damaged items and complaints stay in your inbox, untouched.
Any language
Replies in the language your customer wrote in, in your store's tone.
You stay in control
Draft mode, an on/off switch, and a log of every email it handled.
Data deleted after 30 days
We keep email logs for 30 days, then delete them. We never store your orders.
Pricing
One flat price. Never charged per email.
Try Starter free for 14 days. Billed through your Shopify bill, cancel any time.
Starter
$29 / month
Billed monthly
New and small stores
- Up to 500 replies a month
- Live Shopify order lookup
- Draft or auto-send
- Every language
Growth
Recommended$79 / month
Billed monthly
Growing stores
- Up to 2,000 replies a month
- Live Shopify order lookup
- Draft or auto-send
- Every language
Pro
$149 / month
Billed monthly
Busy stores
- Up to 6,000 replies a month
- Live Shopify order lookup
- Draft or auto-send
- Every language
FAQ
Questions store owners ask
Which email inboxes does it work with?+
Gmail and Google Workspace today, which covers most Shopify stores. Outlook is next on the list.
Will it ever send customers wrong information?+
It only uses your real Shopify order data and the store info you write. If something isn't in there, it doesn't guess: it leaves the email for you. Before you switch it on, you can preview the replies it would have written to your last emails. Then start in draft mode and approve every reply until you trust it.
What does it do with tricky emails?+
Refunds, returns, damaged or missing items, “says delivered but I didn't get it”, complaints: those are left untouched in your inbox for you to answer.
Is my customers' data safe?+
Order details are only shared with the email address that placed the order. Access to your store is read-only, logins are encrypted, and email logs are deleted after 30 days.
Does it reply in other languages?+
Yes. It answers in whatever language the customer wrote in.
Is there a free trial?+
Yes: the Starter plan comes with a 14-day free trial, one per store. Nothing is charged during the trial. After that, billing runs through your normal Shopify bill, and you can cancel or change plan any time.
Opening soon on the Shopify App Store.
Reserve your spot and we'll email you the day it opens. Starter comes with a 14-day free trial.